Refund policy

Refund policy
Returns
You have 14 calendar days from the date you receive your order to request a return. To be eligible, items must be unused, in original condition and packaging.
To start a return, contact us at onderks1452@gmail.com with your order number.

Refunds
Once we receive and inspect your return, we'll notify you of approval or rejection. Approved refunds are processed to your original payment method within 5–10 business days.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items
Contact us within 48 hours of delivery with photos of the issue — we'll arrange a replacement or full refund at no extra cost.

Non-Returnable Items
Final sale and custom/personalized items are not eligible for return.

Contact Us
Shera Jewelry, James Carter Road, Mildenhall, Bury Saint Edmunds, England, IP28 7DE, United Kingdom. Email: onderks1452@gmail.com